Privacy Policy

This Privacy Policy describes how 9Pokies collects, uses, shares, and protects personal information of its users in compliance with applicable laws in Australia. This policy applies to all personal data collected by 9Pokies in connection with its online casino services. By accessing or using our services, you agree to the terms of this Privacy Policy.

License Information

9Pokies operates under the gaming license issued by Curacao eGaming. This license allows us to provide online gambling services while ensuring compliance with the regulatory standards set forth by the licensing authority.

Data Collection

We collect various types of personal data to provide our services effectively. The types of data we may collect include:

• Registration Data: When you create an account, we collect personal information such as your name, date of birth, address, and contact details.
• Payment Details: We collect financial information necessary to process transactions, such as credit card numbers or other payment method details.
• Technical Logs: We may collect technical information automatically, including your IP address, device information, and browser type. This data helps us improve our services and ensure security.

We also use cookies and similar technologies to enhance your experience on our website. For further details on cookies, please refer to our Cookie Policy section.

Purpose of Data Usage

The personal data we collect is used for various purposes, including but not limited to:

• Account Management: To facilitate the creation and management of your account, including authentication and verification of your identity.
• Marketing Communication: To send you promotional materials and information about our services, which you can opt-out of at any time.
• Anti-Fraud Checks: To monitor and prevent fraudulent activities on our platform, ensuring a safe gaming environment.
• AML Compliance: To comply with Anti-Money Laundering regulations, we may collect and retain certain personal data required by law.
• KYC Procedures: To fulfill our Know Your Customer (KYC) obligations, we must verify your identity and maintain accurate records.

Data Sharing

We may share your personal data with third parties in the following circumstances:

• Disclosure to Payment Providers: To facilitate transactions and process payments, we may disclose your information to banking and payment processing partners.
• Verification Partners: We may share your data with third-party verification services to comply with KYC and AML regulations.
• Regulatory Authorities: We may be required to disclose personal data to regulatory authorities to comply with legal obligations.

We ensure that any third parties we share your data with adhere to strict confidentiality and security measures.

User Rights

As a user of 9Pokies, you have specific rights concerning your personal data. These rights include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Deletion: You may request the deletion of your personal data, subject to certain legal obligations that may require us to retain it.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, you may contact our support team for assistance.

Cookie Policy

Cookies are small text files stored on your device when you visit our website. 9Pokies uses the following types of cookies:

• Essential Cookies: These cookies are necessary for the website’s functionality and allow you to navigate the site and use its features, such as accessing secure areas.
• Analytical Cookies: We use analytical cookies to collect information about how visitors use our website. This helps us improve our services and enhance your experience.

You have the option to manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, firewalls, and secure server environments.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations. Once your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will notify you by updating the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our support team for further assistance.